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Improving Employee Feedback with 3 Tests

Looking over employees’ shoulders

Why Learning How to Fire Is Important

The Cost When Employees Work Around Flawed Processes

Improving Employee Feedback with 3 Tests

Posted in: Gleaner Jamaica | Comments (0)

There are a number of reasons why employee feedback fails.

One has to do with the quality of the message and this article focuses on how to make high quality suggestions that pass 3 practical tests. Taking them into account gives the manager/coach more work at first, but with practice they help develop precise skills that last an entire career.

Today’s article is designed to help you, a manager, give better feedback.

Three Tests for Effective Coaching.

Francis @ August 17, 2014

Looking over employees’ shoulders

Posted in: Gleaner Jamaica | Comments Off

There are some Caribbean MD’s and CEO’s who insist that they have to look over their employees’ shoulders to get them to be productive.

Is this true?

Some new research brings this approach into question – my latest article published on August 3rd.

http://jamaica-gleaner.com/gleaner/20140803/business/business83.html

Francis

Francis @ August 7, 2014

Why Learning How to Fire Is Important

Posted in: Gleaner Jamaica | Comments Off

Here in the Caribbean we have things confused – we treat firing people as if it’s the next thing to being wicked and evil.

It’s a mistake. Companies need to think about the minimum number of people they need, and how close they can stick to that ideal number.

Here’s my article on this touchy topic, under a headline that’s a bit misleading.

Don’t Be a Wimp! Learn to Fire People.

Francis @ July 20, 2014

The Cost When Employees Work Around Flawed Processes

Posted in: Gleaner Jamaica | Comments Off

The’re a cost to be incurred when employees, who are trying to get work done, end up having to work around your company’s formal processes.

It could be a dysfunctional department, or a broken process. Sometimes an ineffective person stands in the way. Getting routine work completed becomes a matter of creativity and ingenuity, but also extra time and wasted effort.

A much better approach is to fix the processes involved but few companies know how to make systematic improvements.

Click here for my article

jamaica-gleaner.com/gleaner/20140706/business/business8.html

Francis @ July 7, 2014

The Ugly Face of Incompetence

Posted in: Gleaner Jamaica | Comments Off

When someone doesn’t return phone calls or email messages is it safe to assume that they just are incompetent in some way. Read this article I wrote in the Gleaner called The Incompetence of Not Returning Phone Calls.

Francis @ June 22, 2014

Personal Branding with Lorna Barrow – Jun 13,2014

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Source: CaribHR.Radio feed

admin @ June 13, 2014

Hiding Behind Culture

Posted in: Gleaner Jamaica | Comments Off

Culture: it’s an excuse we all buy into until we have to defend it. Then the excuses drop away.

Read this article I wrote for the Gleaner to see how this dynamic works and why we should be focusing on behavior instead. When Culture is a Very Bad Word.

Francis @ June 8, 2014

Trevor Smith of Infoserv Group – Extended DISC – May 29,2014

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Source: CaribHR.Radio feed

admin @ May 29, 2014

Why People Who Live Next Door Are Always late

Posted in: Gleaner Jamaica | Comments Off

There’s a kind of optimism that we engage in when we live close by – that our trip to our destination will be a perfect one. This assumption makes us late… and it has a name: the planning fallacy. My article in the Gleaner explains how it works. Why People Who Live Next Door Are Always Late.

Francis @ May 25, 2014

Dr. Grace McLean – Chief Education Officer in the Government of Jamaica – May 15,2014

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Source: CaribHR.Radio feed

admin @ May 15, 2014