One Page Digest 14.0


Framework One-Page DigestIssue 14.0


Blogger (hosting site): If the word “blog” means nothing to you, then you are missing out on an interconnected world of ideas and information on the topics you care most about. See our company blog as an example, and check out our links to others and if you get inspired, create your own blog at Blogger. The cost? 5 minutes and $0. (wiki service): If you also don’t know what a wiki is, don’t panic! Take a breath, and browse over to this site that offers a powerful tool for jointly sharing and creating information with your project colleagues sitting in Montego Bay, Port of Spain and Georgetown. The shared space you create with them will replace all the hassle of going back and forth using email.

The Service Inventory (customer experience paper): The places at which your customers experience your company and make their judgements are known as touchpoints. This Framework paper describes a method for gathering and analyzing them, in order to produce a consistent and differentiated customer experience.

GoogleEarth (a real time-waster!): I can think of no practical use for GoogleEarth, except to have fun. And it delivers! Find satellite pictures of the exact spots on the planet where you live, were born, went to school, got baptised, … everything you can think of. It is all somewhat unnerving, however, in these terror-ridden times.

Did you miss the Framework blog discussion?
Internet Networking: Are you proactively creating your personal brand on the internet, or waiting for other people to create it for you — without your knowledge? Click on this link to see why you should be taking steps now to correct false information and give regional users a rounded view insight into who you really are. Click here.

About This E-mail

The Framework One-Page Digest is produced monthly by Francis Wade of Framework Consulting, Inc. and is intended to provide E-level managers with a reliable source of new ideas for managing Caribbean companies. To join the mail list, visit and follow the instructions to subscribe to FrameworkDigest, source of the One Page Digest. Past issues can also be found at

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