When someone doesn’t return phone calls or email messages is it safe to assume that they just are incompetent in some way. Read this article I wrote in the Gleaner called The Incompetence of Not Returning Phone Calls.
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Culture: it’s an excuse we all buy into until we have to defend it. Then the excuses drop away.
Read this article I wrote for the Gleaner to see how this dynamic works and why we should be focusing on behavior instead. When Culture is a Very Bad Word.