The’re a cost to be incurred when employees, who are trying to get work done, end up having to work around your company’s formal processes.
It could be a dysfunctional department, or a broken process. Sometimes an ineffective person stands in the way. Getting routine work completed becomes a matter of creativity and ingenuity, but also extra time and wasted effort.
A much better approach is to fix the processes involved but few companies know how to make systematic improvements.