The Cost When Employees Work Around Flawed Processes


The’re a cost to be incurred when employees, who are trying to get work done, end up having to work around your company’s formal processes.

It could be a dysfunctional department, or a broken process. Sometimes an ineffective person stands in the way. Getting routine work completed becomes a matter of creativity and ingenuity, but also extra time and wasted effort.

A much better approach is to fix the processes involved but few companies know how to make systematic improvements.

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