Within moments of lying face-down on the ground, King Alarm arrived, followed three hours later by the police. Why? My parents and I had just been held up and immobilised at home by three gunmen.
Little was taken and no-one was physically harmed, but I asked: “Why three hours? Why not three minutes?”
Earlier this year, as the host of CaribHR.Radio (an Internet radio show), I put a tough question to a minister of government from Trinidad and Tobago and also to the head of Antigua’s public sector transformation unit: “Why is it so hard to transform the public sector where so much is at stake?”
There are a myriad of reasons, but here’s one I discovered in these two episodes: Caribbean countries are stuck with a form of government that makes it hard to effect change.
You can find the rest of the article here – Managing a Change in the Public Sector.
Left to their own devices, employees who become accustomed to giving a minimal effort forget what it’s like to work hard. How can you, as a Jamaican manager, turn their performance around before it’s too late?
While the employee who leaves work everyday at 4:59 PM on the dot may be doing so to make an appointment, it’s more likely he has developed the habit of doing as little as possible. Here’s a tip: when staff members are only on time for one, single appointment each day – “Quitting Time” – you may have a problem.
It means that significant effort is being put toward doing the minimum. At this point, staff are doing just enough to keep their jobs, staying one half-step ahead of trouble. It’s probably not the mindset they came to the workplace with, but it’s one that with the encouragement of others, they have developed. The stampede out the door at the end of the day is sad: people who enjoy what they are doing don’t try to escape from it as fast as they can.
How do you, as a manager, break the deadlock?
As you may have noticed, preaching, scolding and cajoling won’t work. In fact, they push workers into passive resistance. Here are some of the approaches that do work based in part on recent research.
To read the rest of the article, click here.