CaribHRNews; The Source for Caribbean HR News

Framework Consulting is pleased to announce the launch of CaribHRNews, a Squidoo-hosted aggregator of the most recent internet-based news related to the Human Resources profession.

On the company website, the page may be accessed from the link on each page titled CaribHRForum.

President Francis Wade noted “We wanted a single place to find all the information related to the Human Resource industry and after months of searching for viable solution we found one that would not require intensive manual effort.”

The price to use the service is free to professionals, and the cost of its maintenance is being underwritten by Framework Consulting.

Shortage of Labour

The Trinidad Guardian is reporting a phenomena that I mentioned earlier this year that to us here in Jamaica is astounding: Trinidad is nearing full employment.

The evidence being presented is that outlets like KFC are having a hard time finding sufficient labour to staff their restaurants, and at least one owner of another fast-food outlet echoed the same sentiment to me recently.

This will be a real test for CSME, which is specifically intended to correct imbalances like these.

Guyana and Jamaica have tremendous unemployment problems, yet Trinidad only competing with Barbados in the minds of people across the region, for the title of the most difficult place to which one can legally migrate. Just the other day, an acquaintance of mine had to return to Jamaica after encountering work permit difficulties after several months of living in Trinidad.

Unfortunately, the CSME legislation was only very recently expanded to include nurses and teachers. It looks like it will be some time before casual workers are included, if ever. So fast-food outlets in Trinidad will continue to have the problems they are having, and it is likely to only get much worse before it gets any better.

Weinberg on Writing

Several years ago, I picked up my first Gerald Weinberg book — The Secrets of Consulting.

He is a computer programmer who, in that book, stunned me with the unique insights he had about the consulting profession. It was one of the seminal consulting books I read at the time when I was learning that there was more to the craft than just knowing a bunch of good stuff and being really smart.

When I read that he had a new book called Weinberg on Writing, I jumped at the chance to read the book, thinking that it would once again marry some lines of thinking that normally do not go together.

I was right on this one. His book is like nothing I have ever read, and now that I am thinking of myself as a writer (of more than lots of emails) his advice on how to organize ideas and writing energy explained a lot to me about my own writing behaviour, why I like to blog and how to organize ideas by following ones own level of inner energy.

The Fieldstone Method is one that he has invented and named. It has to do with gathering ideas and points of inspiration for writing, in the same way that someone who builds fences from stones found in a field (i.e. fieldstones) must find just the right stones to build the structures they want. Here in Jamaica, we have them all over the country, and we like to build retaining walls and gully walls from football size limestones (and the aid of a lot of cement.)

The book, which is all about building bits and pieces of ideas into a coherent whole gives me some comfort. Even though I am not using Mrs. Richardson’s format from my days at St. Andrew Prep School, I have still been following a relatively coherent method that I am going to improve and enhance using the ideas from this book.

In short — I recommend it!

Trinis in Jamaica

My colleagues and I are engaged in a very interesting project: what is the Trinidadian manager’s experience in Jamaica?

We are also on the lookout for some help.

Recently, we completed the first report from the Caribbean Acquisition Project. We decided to do a follow-up study, interviewing Trinidadian executives on a few dimensions of their relationship with Jamaican workers who, from all accounts and my own experience, differ significant from the workers they deal with at home in Trinidad.

This difference is one that they are not prepared to deal with, unless they have spent significant time working in Jamaica.

Without going into too many details about what we are finding, suffice it so say that some of the results are surprising yet, thankfully, not impossible to deal with effectively. The problem is that currently exists no resource to deal with the gap that Trinis face when coming to manage Jamaicans (or Barbadians, or Guyanese, or anyone else for that matter.)

The odds, however, of a Trinidadian executive being sent to run a company in Jamaica are greater than any other combination of 2 nationalities, due to Trinidad’s economic strength, Jamaicans’ willingness to emigrate and the poor historic performance of Jamaican managers. This makes for a sizeable population of Trinidadian expat managers in Jamaica, many of whom are willing to be interviewed!

And this is where we could use the help — to identify Trini executives working in Jamaica, or who worked in Jamaica for at least six months.

Email me directly with any one you might know who qualifies.

Digicel vs. TSTT

In an earlier post, I described how Digicel was culturally missing the boat in Trinidad and Tobago.

In the excellent online magazine — Caribbean360.com — Ian Alleyne gives some interesting insights into what has transpired over the last year or so, giving the impression that Digicel has blown the opportunity to capitalize on the deep resentment Trinis have had with TSTT, which I consider to be even worse than C&W ever was here in Jamaica.

Click here to go to the full story

Incidentally, I spent 112 minutes on hold calling C&W yesterday’s billing toll-free line, before giving up…

The Power of Writing

Since I started blogging last year the number of words that I have written for public consumption has gone up dramatically. It has really been an amazing outlet for me, and an avenue for ideas and self-expression that has been fun and mind-opening at the same time.

Only now can I imagine writing a full fledged book — how many blog entries would it take to write a book after all?

However, I have not been as successful in convincing other consultants that they also must write.

I read the following article from Robert Middleton today, sent to my inbox as an ezine. I decided to share a link, but I cannot find a link so here is the email I received in total:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Hi Francis,

As you go through the InfoGuru Manual you might have noticed that I talk about writing quite a bit. In fact almost every chapter has something about writing – writing your marketing materials and web site copy, writing articles and talks, writing eZine copy and writing motivational copy.

In my opinion, writing is THE KEY to marketing professional services. There’s no way to really get around it. Someone once said that writing was simply ‘salesmanship in print.’

Sure, you can network and meet a lot of people, but by committing information about your services to writing you can ‘meet’ hundreds, if not thousands of people and tell them all exactly the same message about your services.

I was once struck by the power of writing when I was leading a business support group many years ago. I was demonstrating the power of ad copy and showed them a little ad in a local directory of services. This ad was about massage therapy. The headline, the copy the appeal were so interesting and attractive that one of the participants wrote down the telephone number to call the advertiser.

The interesting thing is that we had a massage therapist in our group who offered substantially the same services and had been sharing what she did with the group for several weeks. But the power of that little ad had more impact on our participant than meeting and talking with a massage therapist on a regular basis!

The Core of InfoGuru Marketing is sharing what you know and leveraging that knowledge to attract all the clients you can handle. This isn’t just an empty marketing phrase. It really works. And it starts with writing.

If you’ve gotten a few chapters into the manual and you haven’t written anything yet, it’s time to start. It might be your Executive Summary that gives an overview of your services or a short article or an outline for a talk. It doesn’t matter. Start somewhere.

One of my mentors, Alan Weiss, the author of Million Dollar Consulting, writes every morning. I actually suggest you do the same. Take the time to write something that will forward your business. With this writing you’ll have the ammunition to start promoting your business with real impact.

And, of course, there’s a lot of information in the manual itself on how to write more effectively. don’t just skim over these sections. Take the time to do the exercises and build some momentum in communicating the value of what you do.

All the best,

Robert Middleton

Action Plan Marketing
210 Riverside Drive
Boulder Creek, CA 95006

If you no longer wish to receive communication from us: http://autocontactor.com/app/r.asp?ID=83057713&ARID=4325

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“By Robert Middleton of Action Plan Marketing. Please visit Robert’s web site at http://www.actionplan.com for additional marketing articles and resources on marketing for professional service businesses.”

Mastery and the Plateau

I recently completed a wonderful, short book entitled Mastery, written by George Leonard.

The first wonderful thing to report is that the book is based entirely on his own experience of learning aikido, from the novice stages to the point where he is a black belt, with his own school. This gives a certain gravity to what he says, coming from a serious discipline that requires a certain kind of devotion that cannot be short-cut, or faked. Also, the fact that this is a sport, as opposed to a part of his work, makes it that much easier to appreciate, and hopefully to apply to other parts of life.

The second wonderful thing is that he really says some new things that I have never heard before about the journey that each human being must take to advance themselves along their chosen path of interest in life — no matter what the path is. It is fascinating to me to realize that each and every chosen path is worthy of mastery — even plumbing, as I mentioned in an earlier blog on this topic!

Regardless of the path, there is a certain humanity that we must all deal with that is inescapable, even if we have Tiger Woods’ sized talent in our field of interest. The author’s observations about this path are what struck me as unique.

In the book he rightly observed that most of use do not demonstrate what it takes to become masters in the fields that we pursue, mostly because we simply love to find shortcuts and easy payoffs. He introduces three ways in which people try to avoid the long, slow struggle to mastery.

The three ineffective ways of being that people adopt are what he called The Dabbler, The Obsessive and the Hacker. I believe that we indulge in all these ways at different times in different fields, as we are confronted by what it takes to become a real master in one or more areas.

The Dabbler is someone who approaches each area of interest with enormous enthusiasm, whether it be a new sport, career opportunity, or relationship. This person loves the newness of getting started, and the new equipment, clothing, people and language that mark the beginning phases of any new interest.

They are overjoyed with their new find, and are willing to talk with anyone who will listen about their new interest. The first few lessons are eagerly anticipated, and as the early gains come there is a sense of euphoria.

The excitement continues until the first wall comes which marks the start of the first plateau in improvement. It starts to look as if nothing is happening, and to the Dabbler this is unacceptable — something must be going wrong.

The Dabbler’s response is to rationalize that this must be the wrong sport, career choice or paramour. They start to blame the hobby, the coach, the manager, the lover — whatever they must do to explain to themselves what is happening.

Starting all over again with another new interest is the only option, and the Dabbler quickly finds something new, or someone new, or some new place to be excited about all over again. Nothing gets accomplished, because the Dabbler is always… dabbling, and never spend enough concentrated time and effort in becoming masterful.

Over time, the Dabbler’s progress might look like the diagram at left.

The Obsessive, however, loses him or herself in the all the activity of their new interest. They devote tremendous amounts of time, energy and money acquiring information about their new area of interest. In a sport, they seek extra coaching wherever possible, and spend extra time practicing wherever they can. They purchase every book they can get their hands on.

In a relationship they virtually study their partner and cannot bear to be away or out of contact for very long — as if the other person’s presence is the most important thing to have.

This person is hooked on immediate results — the immediate knowledge, the felt thrill of learning and improving quickly. When the results slow down by virtue of hitting the inevitable plateau, the Obsessive redoubles their efforts. They work harder than ever, and put in even more effort to try to break out of the plateau. Long hours, late nights and 7 day a week work-weeks are their trademark.

In a relationship, they are the ones who crowd out their partner, stifling them with unceasing and eventually unwanted attention. They will not allow the plateau to run its course, and instead do whatever they can to force improvements and results to come.

Eventually, the Obsessive overdoes it, and the inevitable result is either burn-out or crash-out, sometimes carrying others with them in what is often a painful fall for everyone involved.

Over time, the Obsessive’s progress might look like the following diagram:

The Hacker, by contrast, is someone who hits a wall in performance and never generates enough intention to get past it. They are content to stay in the plateau indefinitely, hanging around without improvement, and never expecting to get any better.

They might just be involved for the “fellowship,” or the free food or the security, but the fact is they are satisfied with never ever doing any better at the particular interest. At work, they do just enough to never get fired. In a marriage, they simply enjoy the security of the relationship, without worrying themselves about learning and growing in the relationship.

For them, keeping things the same is of paramount importance, and their time is spent dealing with threats that might disrupt the status quo, either positively or negatively. The Hacker’s progress over time is shown in the diagram at left.

Obviously, most people are not one type or another in every place in life. Most of us live lives in combination — e.g. being a Dabbler in playing sports, and being a Hacker in relationships. The net effect is the same however — Mastery in nothing.

The Master, however, is someone who is able to deal effectively with the walls that inevitably comes in attempting to improve performance.

In the early stages of a new interest, there is steady improvement, and then a spurt of gains as everything seems to come together all at once. The body and mind which have been learning at different rates cooperate to produce the perfect result, and all of a sudden there is a breakthrough in performance.

However, once the breakthrough has been completed, there is always an immediate drop off in performance, followed by a plateau, as the body and mind consolidate and organize at this new level, and begin to prepare for the next improvement.

Therefore, improvement does not come as a steady graph of upward improvement. Instead, improvement comes in spurts, and usually all at once after spending significant time on the plateau in which nothing seems to be happening. See the diagram at left.

A couple of weeks ago, on my regular 4:00 a.m. bicycle ride here in Kingston (described in this blog entry) I suddenly realized that I was riding stronger than ever before. The experience was unmistakable — instead of barely hanging on at the back of the pack of the riders, I felt as if I was cruising with additional strength to spare at what was about a 25 – 27 mph pace. I actually was able to be up with the fastest riders at the front, and to participate in the final sprint at the end, which took us up to 32mph or so.

The improvement was stunning to me and to several others who, on the ride back up Mountain View, remarked that I was riding much stronger than before. I had clearly broken out of the plateau I had been on since February, when I first started riding with this group.

It is during the plateau that the dysfunctional behaviour of the Dabbler, Obsessive and Hacker occur.

The Master, however, reacts differently, neither quitting, nor becoming neurotic, not giving up on further improvement.

Instead, the Master devotes him or herself to practice, because that is all that there is to do in the plateau. Patience, discipline and diligence are their watchwords as they immerse themselves in perfecting their craft.

When the plateau is described to most people, their mind (which has been trained by the current culture to think in terms of immediate gratification) reacts with a feeling of boredom or fatigue. However, the Master is able to do more than just be bored — they are able to find satisfaction, joy and challenge even while they endure the lack of improvement.

The Master’s focus is not on the immediate results, but instead it is on the practice itself, and on perfecting the drills that are required in this phase to eke out the invisible small improvements that are the hidden building blocks of the sudden improvements that occur days, months and even years later.

Is the source of Brian Lara’s achievements his talent, or is it the millions of balls he has faced in the nets practicing the same strokes over and over again for over twenty years? Clearly, talent has its place, but it is only a starting point.

Is the source of Tiger Woods’ achievement his father who encouraged him, or is it the millions of shots he has taken and the minute changes he has made to his game over the years? Obviously, early coaching has its place, but that cannot replace the solitary practice he has undertaken over most of his life.

In the moments when I have enjoyed the plateau, there has been a profound feeling of being alive, and awake to what is around me. In the Total Immersion swimming technique that I have used for almost ten years, there is an emphasis on doing drill after drill, and looking for
small improvements in technique and in one’s feel for the water.

Recently, I switched from breathing every 2 strokes to every 3 strokes, a change I tried several years ago without success. Only now, after years and miles of practice, could I make the switch and get my body and mind to cooperate, with the result being an instant boost in sped, and an ability to use the new stroke without feeling as if I am drowning!

Other areas of mastery that I realized I have committed myself to after reading this book include: public speaking, managing my company, growing in my relationship with my wife, expanding my relationship with the Divine and leading high-stake interventions in organizations.

Of course, I have many other areas of minor interest that I have no commitment to become Masterful in, such as fixing computers, university teaching, cooking and playing cricket and football.

The challenge for our people here in the Caribbean is that they are becoming more and more like their counterparts in North America — trained to seek instant satisfaction from life around them. Nowhere in our school curriculum are students taught to value, to enjoy, even to love the plateau, the long stretch of diligent effort, with no seeming progress (according to the author.)

This is a tragedy, not only in accomplishment, but also in personal enjoyment because accomplishing anything worthwhile involves a commitment to Mastery. Granted, there is a thrill in winning the lottery, but that is a fleeting victory and comes from luck rather than diligent effort and application.

Often, the gifted athlete makes the worst coach, simply because they are ill-acquainted with the plateaus that an athlete must learn to love in order to reach the higher levels of accomplishment. They find it hard to help an athlete go through these plateaus simply because they do not know of their existence from first-hand experience.

The author, in closing, makes the overall observation that on a daily basis we are not present to each and every moment, and therefore rob ourselves of the joy that is available. We wake up and hurry to take a bath (taking a bath isn’t important). We hurry up and “grab a bite” to eat (eating is not important). We rush to put on our clothes (also inconsequential). We rush to drop off the children and to get to work through the unimportant” rush hour” traffic. We engage in some light chatting, because we are too busy to really talk (more important things await). Perhaps work will be challenging and interesting and different (but most days, it is not).Maybe lunch will bring a stimulating conversation… but it usually doesn’t.

And so on.

The fact is, life consists mostly of plateau-like activities, and even a World Cup footballer will play at most 2-3 matches of ninety minutes each per week during the season, which equates to at most 4.5 hours out of a possible 126 waking hours — some 4%.

If our experience of our lives has more to do with our moment by moment experience, than anything else, then teaching ourselves to love the practice that is required in the plateaus may be the beginning of actually leading a Masterful life.

Starting an ezine

A few years ago, our firm had an email magazine that was a terror to create, and even harder to send out using old-style majordomo commands.

They were sent out, and no-one had any idea whether or not they reached their destination, let alone if any of them were even read.

Today, the progress in this area is amazing just amazing. I had no idea so much had happened since I last shopped around, and how much capability is available in systems that cost around $20 per month.

As I am putting together my new ezine I have been researching what is available on the web. As could be expected, I am looking for the most recent offerings and the latest services, and at reports that compare one service against another.

I was secretly hoping that there would be a book that I could buy, but the truth is that books written about anything related to the internet are out of date by the time they are even published. It makes me wary about writing a book in print, rather than an ebook or a blog, or ezine.

I found myself looking at the very latest information, all of which was developed in the past 3 months or so. Anything written before that was based on what had already become very old and stale information.

That is how quickly technology in the field changes, and while I can remember buying books about “The Internet” and “Email” the fact is that they were almost useless by the time I bought them in 1994. Today, they would be completely useless.

Clearly, in the past 12 years or so something profound has happened on the planet in the life of many persons.